Certificate Course in Patient Relations Associate

Patient Relations Associate Certificate Course – GD Goenka Healthcare Academy, Kolkata

Healthcare is not just about treatment—it’s about trust, comfort, and communication. The Patient Relations Associate Certificate Course at GD Goenka Healthcare Academy, Kolkata prepares you to serve as the first point of contact for patients in hospitals, clinics, and healthcare organizations. You’ll learn to manage patient interactions, assist in admissions, coordinate with medical staff, and uphold service excellence in healthcare delivery.

What You’ll Learn

• Basics of Healthcare Systems & Hospital Administration
  Understand how healthcare institutions function and your role in ensuring smooth patient experiences.
• Patient Admission & Discharge Procedures
  Training in registration, form filling, documentation, and coordination with hospital departments.
• Effective Communication & Soft Skills
  Master the art of handling patient queries, complaints, and concerns with empathy and professionalism.
• Medical Terminology & Record Management
  Learn common healthcare terms and how to maintain accurate, confidential patient records.
• Customer Service in Healthcare
  Develop a service-first mindset while managing front desk operations and patient coordination.
• Digital Tools & Software (HIS / EMR Basics)
  Introductory training on Hospital Information Systems (HIS), Electronic Medical Records (EMR), and billing systems.
• Ethics, Empathy & Patient Rights
  Understand confidentiality, respect, and ethical guidelines in patient handling.

Course Highlights

• Theory + Practical:
  200 hours of theoretical knowledge and 100 hours of role-based practical training

• Clinical Internship:
  300 hours of hands-on training in hospitals and healthcare facilities across reception, billing, and patient helpdesks

• Eligibility:
  Open to candidates with a 10+2 qualification (any stream)
  Good communication skills (English/Hindi/Bengali) preferred

• Duration:
  A 600-hour structured program designed for fast-track entry into hospital administration and front-desk healthcare roles

Career Opportunities

After successful course completion, students can work as:

• Patient Relations Associate / Executive

• Hospital Front Desk Coordinator

• Healthcare Customer Service Agent

• Medical Call Center / OPD Assistant

• Admission & Billing Executive

• Support Staff in Government Health Schemes, NGOs & Insurance Desks

Why Choose GD Goenka Healthcare Academy, Kolkata?

• Real hospital exposure during internship

• Focus on soft skills, ethics, and service excellence

• Training aligned with modern healthcare operations

• Placement support in reputed hospitals, clinics, and third-party service providers

• Certificate recognized by healthcare recruiters